cciia.org.cn 2023-7-17 17:08:18 中國(guo)法院網
如(ru)今(jin)，網(wang)上購(gou)買寵(chong)物的人(ren)越來越多，但是(shi)如(ru)果碰到糾紛，能像(xiang)普通商品一樣退貨嗎？近(jin)日福建省連(lian)江縣人(ren)民(min)法院審理(li)了這(zhe)樣一起案件。
徐某于(yu)2020年注冊成(cheng)立(li)了一家寵(chong)物(wu)(wu)店(dian)，經營范圍包(bao)含寵(chong)物(wu)(wu)銷售、寵(chong)物(wu)(wu)食品(pin)及用品(pin)零售等。2022年9月(yue)21日(ri)，小(xiao)蔣欲通過淘寶網向(xiang)該店(dian)鋪購(gou)買寵(chong)物(wu)(wu)狗(gou)(gou)(gou)，根據(ju)店(dian)鋪客(ke)服指(zhi)引添加了微信進行挑選。9月(yue)27日(ri)，經查看視頻，小(xiao)蔣挑選了一只白色薩摩耶母狗(gou)(gou)(gou)，價格1300元，并于(yu)同(tong)日(ri)轉賬付款(kuan)，寵(chong)物(wu)(wu)店(dian)承諾：該寵(chong)物(wu)(wu)狗(gou)(gou)(gou)已打兩針(zhen)疫(yi)苗、三次驅(qu)蟲，并通過托運送貨。次日(ri)，經寵(chong)物(wu)(wu)店(dian)介紹(shao)，小(xiao)蔣又購(gou)買狗(gou)(gou)(gou)糧等共計(ji)650元。
9月30日，小(xiao)(xiao)(xiao)蔣收到(dao)寵(chong)物(wu)狗(gou)(gou)(gou)后，發現該薩摩(mo)耶為公狗(gou)(gou)(gou)，且未附(fu)檢疫證(zheng)明(ming)。小(xiao)(xiao)(xiao)蔣遂將寵(chong)物(wu)狗(gou)(gou)(gou)送往寵(chong)物(wu)醫院進(jin)行檢查，花費162元。后小(xiao)(xiao)(xiao)蔣聯系(xi)寵(chong)物(wu)店售后，要(yao)求其提供(gong)寵(chong)物(wu)狗(gou)(gou)(gou)疫苗本，但(dan)售后僅向小(xiao)(xiao)(xiao)蔣提供(gong)未經蓋章的(de)疫苗本。嗣后，雙方(fang)協商(shang)無果，小(xiao)(xiao)(xiao)蔣訴至法院，要(yao)求寵(chong)物(wu)店退(tui)還(huan)買(mai)(mai)狗(gou)(gou)(gou)費用(yong)，并進(jin)行三倍賠償(chang)，退(tui)還(huan)狗(gou)(gou)(gou)糧費用(yong)，賠償(chang)醫藥(yao)費等(deng)。訴訟中，小(xiao)(xiao)(xiao)蔣確(que)認(ren)其購買(mai)(mai)的(de)狗(gou)(gou)(gou)糧等(deng)產品(pin)，已全部(bu)用(yong)于喂養案涉寵(chong)物(wu)狗(gou)(gou)(gou)。
法院經審理后(hou)認為，本案(an)中雙(shuang)方(fang)雖未(wei)(wei)簽訂書面的(de)(de)買(mai)(mai)賣(mai)合(he)(he)同，但雙(shuang)方(fang)通過微信協商買(mai)(mai)狗(gou)(gou)事宜，小(xiao)(xiao)(xiao)蔣(jiang)(jiang)支(zhi)付了買(mai)(mai)狗(gou)(gou)費用及狗(gou)(gou)糧(liang)(liang)等費用，雙(shuang)方(fang)買(mai)(mai)賣(mai)合(he)(he)同關系成(cheng)立(li)。寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)未(wei)(wei)依(yi)照(zhao)約(yue)定(ding)向小(xiao)(xiao)(xiao)蔣(jiang)(jiang)交(jiao)(jiao)(jiao)付一只薩摩耶母狗(gou)(gou)，且寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)亦未(wei)(wei)能提供案(an)涉(she)寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)狗(gou)(gou)相關檢疫證明(ming)，其交(jiao)(jiao)(jiao)付的(de)(de)貨物(wu)(wu)(wu)不(bu)(bu)(bu)符(fu)合(he)(he)雙(shuang)方(fang)約(yue)定(ding)，視為未(wei)(wei)完成(cheng)合(he)(he)同約(yue)定(ding)的(de)(de)交(jiao)(jiao)(jiao)貨義務。小(xiao)(xiao)(xiao)蔣(jiang)(jiang)主(zhu)張(zhang)寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)退(tui)還小(xiao)(xiao)(xiao)蔣(jiang)(jiang)購(gou)買(mai)(mai)寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)費1300元(yuan)并(bing)賠償小(xiao)(xiao)(xiao)蔣(jiang)(jiang)支(zhi)出醫(yi)藥費162元(yuan)，依(yi)法予(yu)以(yi)支(zhi)持。同時小(xiao)(xiao)(xiao)蔣(jiang)(jiang)應將案(an)涉(she)寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)狗(gou)(gou)退(tui)還給寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)。小(xiao)(xiao)(xiao)蔣(jiang)(jiang)主(zhu)張(zhang)寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)退(tui)還狗(gou)(gou)糧(liang)(liang)費用650元(yuan)，因小(xiao)(xiao)(xiao)蔣(jiang)(jiang)購(gou)買(mai)(mai)狗(gou)(gou)糧(liang)(liang)等產品，是基于寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)交(jiao)(jiao)(jiao)付符(fu)合(he)(he)雙(shuang)方(fang)約(yue)定(ding)的(de)(de)狗(gou)(gou)，現寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)未(wei)(wei)能交(jiao)(jiao)(jiao)付，導(dao)致小(xiao)(xiao)(xiao)蔣(jiang)(jiang)合(he)(he)同目的(de)(de)無法實現，故其購(gou)買(mai)(mai)的(de)(de)狗(gou)(gou)糧(liang)(liang)等費用寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)應予(yu)以(yi)退(tui)還。小(xiao)(xiao)(xiao)蔣(jiang)(jiang)主(zhu)張(zhang)寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)需三倍賠償小(xiao)(xiao)(xiao)蔣(jiang)(jiang)3900元(yuan)，雖寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)交(jiao)(jiao)(jiao)付的(de)(de)寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)狗(gou)(gou)不(bu)(bu)(bu)符(fu)合(he)(he)雙(shuang)方(fang)約(yue)定(ding)，但小(xiao)(xiao)(xiao)蔣(jiang)(jiang)提供的(de)(de)證據不(bu)(bu)(bu)足以(yi)證實寵(chong)(chong)(chong)(chong)物(wu)(wu)(wu)店(dian)(dian)(dian)(dian)存在欺詐行(xing)為，故對(dui)該主(zhu)張(zhang)，不(bu)(bu)(bu)予(yu)支(zhi)持。
最終法院判決：寵物(wu)店(dian)退還小(xiao)蔣(jiang)買狗(gou)(gou)費(fei)用(yong)1300元及狗(gou)(gou)糧等(deng)費(fei)用(yong)650元，并賠償小(xiao)蔣(jiang)寵物(wu)狗(gou)(gou)醫療費(fei)162元；小(xiao)蔣(jiang)退還寵物(wu)店(dian)案涉薩摩耶公狗(gou)(gou)。
法官說法：
根據《中華人民共和國動(dong)(dong)物防疫(yi)法》第四(si)十九(jiu)條規(gui)定：“屠宰、出(chu)(chu)售或(huo)者(zhe)運(yun)輸(shu)動(dong)(dong)物以及出(chu)(chu)售或(huo)者(zhe)運(yun)輸(shu)動(dong)(dong)物產(chan)品(pin)前(qian)，貨主(zhu)應當(dang)按照(zhao)國務院農業(ye)農村主(zhu)管(guan)部門的規(gui)定向(xiang)所在(zai)地動(dong)(dong)物衛生(sheng)監督機(ji)構申報檢(jian)疫(yi)。動(dong)(dong)物衛生(sheng)監督機(ji)構接到(dao)檢(jian)疫(yi)申報后，應當(dang)及時指派官方(fang)獸醫對(dui)動(dong)(dong)物、動(dong)(dong)物產(chan)品(pin)實施檢(jian)疫(yi)；檢(jian)疫(yi)合(he)格的，出(chu)(chu)具檢(jian)疫(yi)證(zheng)明(ming)、加施檢(jian)疫(yi)標(biao)志。實施檢(jian)疫(yi)的官方(fang)獸醫應當(dang)在(zai)檢(jian)疫(yi)證(zheng)明(ming)、檢(jian)疫(yi)標(biao)志上簽字或(huo)者(zhe)蓋(gai)章(zhang)，并對(dui)檢(jian)疫(yi)結論負責。”
本案中，寵物(wu)店未能(neng)提供(gong)案涉寵物(wu)狗相關檢(jian)疫證明，且未依照約定(ding)向小蔣(jiang)交付一只(zhi)薩摩耶母狗，其交付的貨(huo)物(wu)不(bu)符(fu)合雙方約定(ding)，視(shi)為未完成合同約定(ding)的交貨(huo)義務，應(ying)承擔(dan)退還貨(huo)款及賠償相應(ying)損(sun)失的責任。
法官提醒：
目前，寵(chong)(chong)物(wu)買賣交易(yi)(yi)(yi)多數以(yi)口頭約(yue)定進(jin)行(xing)(xing)，缺乏(fa)書面約(yue)定及規(gui)范的交易(yi)(yi)(yi)程序，故消費者在交易(yi)(yi)(yi)過(guo)程中，需要(yao)對寵(chong)(chong)物(wu)品(pin)種、性別、毛色、檢(jian)疫情況，進(jin)行(xing)(xing)詳細確(que)認，確(que)保交易(yi)(yi)(yi)安(an)全(quan)，減少消費風險(xian)。同時，也(ye)提醒廣(guang)大消費者，盡(jin)量選擇正規(gui)、信(xin)譽良好、有售賣寵(chong)(chong)物(wu)資質的商家，進(jin)行(xing)(xing)購(gou)買寵(chong)(chong)物(wu)。
日期：2023-7-17 17:08:18 | 關閉 |
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